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What is a Fallback Message?
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Summarized by durumis AI
- In chatbots, a fallback message is a basic response message sent when the chatbot does not understand the user's input. It is used to inform the user of the chatbot's limitations and provide additional help.
- A fallback message informs the user that the chatbot is currently unable to handle the request and provides an opportunity to resolve the issue by prompting the user to interact in a different way or request additional information.
- Fallback messages often include features such as providing buttons to guide users to find the answers they are looking for, in addition to text.
In chatbot, "Fallback Message" refers to the default response sent when the chatbot does not understand the user's input. It is used when the chatbot fails to recognize or process the user's question or request. This message is used to gracefully inform the user of the chatbot's limitations and provide further assistance.
Fallback Message Examples
Fallback messages can play a crucial role in improving the user experience of chatbots. For example, if a chatbot doesn't understand a user's question, it can provide the following fallback messages:
- "I'm sorry, I didn't understand. Could you ask your question differently?"
- "I am still learning. Could you please be more specific?"
- "Is there anything else I can help you with?"
These messages inform the user that the chatbot is currently unable to adequately address the request, but they also guide the user towards other ways to interact or request additional information to resolve the issue. Fallback messages show the user that the chatbot is still prepared to continue the conversation, minimizing user frustration and maintaining the flow of the conversation.
Fallback Message Structure
In addition to the three text examples mentioned above, fallback messages typically provide buttons to guide users on how to find the desired answer.
